Online Banking Help and FAQ

Click on any question to see the answer(s).
As always, if you require additional assistance, please call us at 770-387-1922 (Cartersville), 706-602-0871 (Calhoun) or 770-684-2265 (Rockmart).

Q: What is Online Banking?

A: Online Banking provides current balance information about your accounts and lets you transfer funds between accounts that you have access to. You can also view checking, savings, loans and money market accounts. If you are enrolled in bill pay, then you are also able to pay bills online.

Q: How do I get started?

A: Click on Enroll Now from the online banking tab and complete an application, or contact a customer service representative at 770-387-1922. Once you complete an application, a NetTeller ID will be forwarded to you. Your PIN (personal identification number) will be the last four digits of your Social Security Number. Upon entry, you will be prompted to change your PIN number. It is required to be 6-8 characters and include both alpha and numeric characters.

Q: What is the cost for online banking?

A: There is no fee for using online banking. You just need to have an open account with us.

Q: Am I automatically signed up for online bill payment service when I sign up for NetTeller?

A: No. This is a separate service. You can sign up for this service by speaking with a Customer Service Representative at 770-387-1922 or by coming to the bank in person. This service is available to you when you sign up for Internet Banking and is activated within 24 hours. Your USER ID and Password will be mailed to you in separate envelopes.

Q: Is my NetTeller Id (alias) case sensitive?

A: No. you may enter upper or lower case letters.

Q: What can I view online?

A: You can view your current balance; available balance; date of last statement; and date account was opened; the current monthís transaction history; last 3 months of statements; current transactions; transactions by date, amount, or check numbers; images of checks and deposits front/back; loan balances; safe deposit box information, and overdraft privilege information.

Q: Are my transactions secured?

A: Absolutely. Advanced 128-bit encryption technology keeps your account secure while our privacy policy protects your personal information 24 hours a day, 7 days a week.

Q: What kind of computer and software will I need to take advantage of online banking?

A: A personal computer with a modem and internet access is all that is required to get started. We recommend using Internet Explorer 7.0 (Microsoft) or higher or Netscape Navigator 4.73 (Netscape) or higher as your browser. Note: Your download must include 128-bit encryption, which ensures security.

Q: Can I download my information?

A: You can download your personal account history in Excel, Text format or OFX format.

Q: How current are the online banking balances?

A: All balances are updated throughout the day. However, transactions at the ATM or transfers made electronically are reflected immediately. Internet transfers made after 6 p.m. EST or on weekends will be processed the next business day.

Q: What happens if I forget my NetTeller ID or password?

A: For security purposes, you will need to call the Customer Service Department at 770-387-1922 or you may email us at Customer Service to have your password reset.

Q: Can I view other accounts online, even if I donít have a checking or savings account?

A: Yes. You may access any active account such as a CD, IRA, or various loan accounts without having a checking or savings account.

Q: Can I transfer money online?

A: Yes, you can transfer funds from any qualifying GBGA account(s) you are an owner on to any other qualifying account(s) that is linked to your NetTeller ID number. You must be an authorized signer on the account to transfer funds.

Q: How do I change my Sign-in ID or password?

A: To change your Sign-in ID or password, follow these steps:
i. Sign in to Online Banking
ii. Click Options
iii. Enter the new NetTeller ID under Modify Login Information section
iv. Enter the new PIN under Modify Login Information section
v. Then click on Submit to Save changes

Q: Can I access my accounts from both home and work?

A: Yes, you can access your accounts from any PC with Internet access and an Internet Browser that supports secure communications. You should confirm that you are not violating any company policies if you access your account from work and that the system is private and secure. You may be required to answer a few security questions for verification before continuing.

Q: What if I have questions not answered here, suggestions or comments about online banking?

A: We want you to feel comfortable with online Banking. Feel free to email us at Customer Service or call our Customer Service Department at 770-387-1922 with your questions, comments or suggestions to better improve our online banking services.